How can we help?
SHIPPING, DELIVERY AND RETURNS
What is your return policy?
Our goal is for every customer to be fully satisfied with their purchase. If for any reason you are not happy, please contact us and we will do our best to resolve the issue.
Are any purchases final sale?
Certain items are not eligible for return. These will be clearly marked as final sale prior to purchase.
When will I receive my order?
We aim to dispatch all orders as quickly as possible. Once your order has been shipped, you will receive a confirmation email with tracking details. Delivery times may vary depending on your location.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the items in your order. You will always see the final shipping cost before completing your purchase.
ONLINE ORDERING
How do I place an order?
Simply browse our website, add your desired items to cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Can I modify or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor its progress.
PRODUCT QUESTIONS
Why does the product colour appear uneven or darker?
As our gummies are gelatin-based, natural changes may occur during storage. In certain conditions such as higher temperature or humidity, a natural reaction may cause slight colour variation or darkening. This does not affect the quality, safety, or effectiveness of the product.
Why do gummies appear dry, cracked, or stick together?
Gummies are sensitive to temperature and humidity. Exposure to heat during storage or transportation may affect their texture or appearance. This does not impact product safety or effectiveness. For best results, store in a cool, dry place below 25°C.
Why do gummies have small white spots on the surface?
White spots may occur due to natural crystallisation of sugar alcohols under certain storage conditions. This is a common and harmless phenomenon that does not affect product quality or safety. To minimise this, store gummies in a cool, dry place and refrigerate after opening if needed.
Why do gummies feel sticky or slightly damp?
Gummies can absorb moisture from the air in humid or warm environments, which may cause slight stickiness or clumping. This is normal and does not affect product safety or performance.
Can gummies be taken during pregnancy or breastfeeding?
Some of our products (such as DHA) may be suitable during pregnancy. However, as individual health needs may vary, we strongly recommend consulting your doctor or healthcare professional before use during pregnancy or breastfeeding.For other products, suitability may differ. Please refer to the product packaging or individual product page for specific guidance.
Some of our products (such as DHA) may be suitable during pregnancy. However, as individual health needs may vary, we strongly recommend consulting your doctor or healthcare professional before use during pregnancy or breastfeeding.For other products, suitability may differ. Please refer to the product packaging or individual product page for specific guidance.
Can gummies be taken during the menstrual cycle?
Most of our gummies are gentle and can be taken during the menstrual cycle. However, certain products may have specific recommendations. For example, some formulas (such as saffron) may be recommended to pause during menstruation, while others (such as cranberry or Hair Boost Pro) are generally safe to continue. As recommendations may vary by product, please refer to the product packaging or individual product page for guidance.
Can I take gummies together with other Teddi Lab products?
In general, our gummies can be taken together as part of your daily wellness routine. However, certain products (such as probiotics) may require specific timing (for example, spacing from medications), and some nutrients should be monitored to avoid excessive intake. If you are taking multiple supplements or have specific health conditions, we recommend consulting your doctor or healthcare professional.
Can I take gummies together with other vitamin or mineral supplements?
Yes, most of our gummies can be taken alongside other supplements. However, please be mindful of overlapping nutrients (such as vitamin B6, zinc, or vitamin C) to avoid exceeding recommended daily intake levels. If unsure, it is best to consult your doctor or healthcare professional.
Can people with high blood pressure, high blood sugar, or high cholesterol take gummies?
Our gummies are formulated with no added sucrose and are generally suitable for individuals managing blood sugar, blood pressure, or cholesterol levels. However, if you have any medical conditions or are taking medication, please consult your doctor before use.
Is it safe to take gummies every day?
Yes, our gummies are designed for daily use when taken as directed. They provide ongoing nutritional support as part of a balanced lifestyle.
Will taking gummies cause weight gain?
No, our gummies are formulated with zero sugar and low calories per serving. They are suitable for those managing their weight or sugar intake.